Supporting you to lead the life you choose

With our core values at the heart of everything we do, we believe that the following statements are fundamental to our daily operations. We believe that each service-user receiving our support has the fundamental right to:

  • Be regarded as an individual and given our special attention;
  • Be supported by people who are capable of understanding their needs and competent to meet those needs;
  • Be treated equally, and no less favourably than others;
  • Receive respect and understanding regarding their cultural, religious, ethnicity, sexual orientation and spiritual beliefs etc;
  • Receive prompt attention in relation to all of their healthcare needs;
  • Be safe, feel valued and always know that “someone cares”;
  • Be informed about all important decisions that affect them, and to have a say;
  • Be afforded privacy for themselves and their belongings;
  • Have the opportunity to think independently, and make own choices;
  • Complain about anything they feel is unfair or unjust, and to have that complaint listened and responded to.